Student Financial Services
D'Youville University combines the services of Financial Aid and Student Accounts into one central team to support students throughout their academic career.
Financial Aid
Your financial aid counselor helps students to understand and access various financial resources, including:
- Financial Aid Packages: Learn how to apply for financial aid and how to interpret your award letter.
- Scholarships & Grants: Discover opportunities for free funding to support your education through our Scholarship Universe site (must be a deposited student to access): https://dyu.scholarshipuniverse.com/student/dashboard
- Loans: Information about federal, state, and private loans, as well as managing repayment.
- Work-Study: find out how you can earn money while gaining valuable work experience through a work-study program.
Student Accounts
Your student accounts counselor assists students with all billing and payment-related matters:
- Billing Statements: Access and review your tuition and fees, as well as any additional charges.
- Payment Plans: Explore flexible payment options for paying your tuition.
- Online Payments: Pay your bill securely through our online portal.
- Refunds: Lean about the process for receiving refunds and overpayments or financial aid disbursements.
Team Members
We are here for you! All students are assigned a counselor based on the first letter of your last name except for international, online students, and HEOP, Say Yes, and Pathways Students. Individual counselor contact information is listed below.
International Students can contact Lynette Schierlitz at schierlitzl@dyu.edu
Online Students can contact Terry Adamczyk at adamczyt@dyu.edu
HEOP, Say Yes, and Pathways Students can contact Shenese Patterson patterss@dyu.edu
Financial Aid
Interim Director of Financial Aid
Joyce Lubeck-Sonenberg
lubeckj@dyu.edu
716-829-7504
Assistant Director of Financial Aid
Lisa Mahl (last names G-L)
mahll@dyu.edu
716-829-7538
Rebecca Floss (last names S-Z)
Financial Aid Counselor
flossr@dyu.edu
716-829-7503
Kathleen Foultz
Interim Financial Aid Counselor
foultzk@dyu.edu
716-829-7512
Justus Hernandez (last names M-R)
Financial Aid Counselor
hernandj@dyu.edu
716-829-7502
Shenese Patterson (last names A-F; all HEOP, Say Yes, and Pathways students)
Financial Aid Counselor
patterss@dyu.edu
716-829-7532
Terry Adamczyk
Online Financial Aid Counselor
adamczyt@dyu.edu
716-829-7505
Student Accounts
General email address: studentfinancialservices@dyu.edu
General phone number: 716-829-7500
Director of Student Accounts
Kayla Ulrich
ulrichk@dyc.edu
716-829-7587
Assistant Director of Student Accounts
Lynette Schierlitz (International Students)
schierlitzl@dyc.edu
716-829-7519
Robin Connell
Student Accounts Generalist
connellr@dyc.edu
716-829-7509
Scheduling an Appointment
- Current students: can schedule an appointment with their assigned financial services counselor using Navigate.
- Prospective students: can email studentfinancialservices@dyu.edu
Key Resources
Forms: If you have outstanding tasks (selected for verification, federal reject of your student aid application, application data discrepancies, and others) to finalize your FAFSA, you will be directed to complete all these processes using an Online FAFSA verification process. We encourage all FAFSA filing students to activate their accounts: https://dyu.studentforms.com/account/registerstudent.
Please note, the creation step of the process will ask for personally identifiable information. This step will allow you to e-sign any requested documents and this information will be used to authenticate your identity with your current FAFSA information. This is a one-time account creation. Once your account is created, you will be able to log in and update annually.
Key benefits:
- You can complete verification directly from your phone, tablet, or computer.
- You can complete the verification worksheet, Satisfactory Academic Progress (SAP) Appeal, or a Professional Judgement Request online.
- Offers secure document upload
- You and/or your parents can e-sign documents
- Allows for single sign on in My D’Youville
- You will receive automated reminders to complete your task via email and text (if you opt-in)
Frequently Asked Questions
Find answers to common questions related to financial aid, billing and payments.
What is financial aid?
Financial aid is funding provided to help students pay for their education. It can come in the form of scholarships, grants, loans, and work-study opportunities. The goal is to make education more accessible to students who need financial assistance.
How do I apply for financial aid?
To apply for financial aid, you must complete the Free Application for Federal Student Aid (FAFSA) form, which is available online at www.studentaid.gov.
D’Youville Federal Student Code: 002712
D’Youville TAP Application (undergraduate students): 0195
What is the FAFSA?
The FAFSA is the primary application used by the U.S. Department of Education to determine a student’s eligibility for federal financial aid, including grants, loans, and work-study.
Apply here: www.studentaid.gov
D’Youville Federal Student Code: 002712
D’Youville TAP Application (undergraduate students): 0195
What are D’Youville’s codes for the FAFSA and NYS TAP Application?
D’Youville Federal Student Code: 002712
D’Youville TAP Application (undergraduate students): 0195
What information is needed to apply for federal financial aid?
To complete a FAFSA, you will need information including your Social Security Number, date of birth, contact details, income tax return information for both you and your parent(s) (if you are a dependent student), bank account balances, investment details, and any records of child support received, if applicable.
When should I apply for financial aid?
It is recommended to apply as soon as possible after October 1st of each year for the following academic year.
Do families need to complete a separate FAFSA for each child?
Yes. However, after you have completed the FAFSA on the web for one child, you will be given the option of transferring parental data from that FAFSA, to the FAFSA for the next child.
If my parents are legally separated or divorced but filed taxes jointly last year, do I need to include their joint financial information on the FAFSA?
No. Only the parent with whom you resided the longest during the preceding 12 months should provide financial information. If you did not live with either parent or lived with both equally, then the parent who provided the most financial support should provide financial information on the FAFSA.
Do I need to include my stepparent’s income on the FAFSA?
Yes. Your stepparent’s financial information must be included, even if they are not helping you pay for your education.
My parents refuse to provide their tax information for the FAFSA. Can I still get financial aid?
Yes, but you will only be eligible for the Unsubsidized Direct Loan, which means there will be interest accruing once it is disbursed. However, if your inability to obtain parental information is due to unusual circumstances (e.g. parental incarceration, abandonment, etc.), you should contact your financial aid counselor to inquire about a dependency override, which may allow you to apply as an independent student.
Does the FAFSA consider me an independent student if I am expecting a child during the academic year for which I will receive financial aid?
Yes, you can include your unborn child in your household size if your child is born during the academic year for which you are applying for aid.
What types of financial aid are available?
Grants – money that does not have to be repaid.
Scholarships – financial awards based on merit or need and do not need to be repaid.
Loans – borrowed money that must be repaid with interest.
Work-Study – part-time jobs offered to students to help cover their educational costs.
What is the difference between grants and scholarships?
Grants are typically need-based and are awarded by the federal government, state governments, or schools. They do not need to be repaid.
Scholarships are usually merit-based and are awarded based on academic achievement, talent, or other criteria. Like grants, scholarships do not need to be repaid.
What is a Financial Aid Package (Award Letter)?
A financial aid package/award letter is the total amount a student is offered, including grants, scholarships, loans, and work-study options. Schools send this information after reviewing your FAFSA information.
How do I know if I am eligible for financial aid?
Eligibility for financial aid is determined by several factors including:
- Your financial need, based on the information you provide on the FAFSA. Apply here: www.studentaid.gov.
- Your enrollment status (full-time, part-time, etc.).
- Whether you are a U.S. citizen or an eligible noncitizen.
- Your academic standing and progress toward completing your degree.
How can I track my financial aid status?
Students can track their financial aid status by logging into the financial aid portal. Here, students can view their award letter, accept or decline awards, and check if any additional documentation is required.
Can I receive financial aid if I am an international student?
Most federal financial aid is only available to U.S. citizens or eligible non-citizens. However, you may be eligible for institutional aid such as merit scholarships.
What is the Student Aid Index (SAI)?
The SAI is a number that is used to determine how much federal aid a student may receive. It is calculated based on the information provided in the FAFSA and is used by financial aid offices to determine how much federal aid a student may receive.
How is the SAI calculated?
The SAI is calculated using information from the FAFSA, including taxed and untaxed income, assets, and benefits like unemployment or Social Security. It is a formula-based index number that ranges from -1500 to 999999. A negative SAI indicates the student has higher financial need.
Where can I find the SAI?
You can find your SAI by:
- Logging into www.studentaid.gov.
- Selecting your processed FAFSA submission
- Selecting View FAFSA Submission Summary
- Selecting the Eligibility Overview tab
What types of federal loans are available?
There are several types of federal student loan, including:
- Direct Subsidized Loans: Available to undergraduate students with financial need. The government pays the interest while a student is in school.
- Direct Unsubsidized Loans: Available to undergraduate and graduate students. Interest accrues while the student is in school.
- Direct PLUS Loans: Available to parents of dependent undergraduate students or to graduate/professional students. Interest accrues while the student is in school.
How much can a student borrow in federal student loans?
The amount you can borrow depends on the type of loan and academic level:
Undergraduate students: can borrow between $5,500 and $12,500 per year (depending on the year in school and whether the student is dependent or independent).
Graduate students: Can borrow up to $20,500 per year in Direct Unsubsidized Loans, and additional amounts through Direct PLUS Loans.
Can I use financial aid for living expenses?
Yes, financial aid can be used for tuition, fees, books, supplies, and living expenses (e.g. room and board, transportation).
What is a financial aid refund?
A financial aid refund is the total amount of money that is refunded to you if your financial aid exceeds your school’s direct charges (tuition, fees, etc.). This typically happens 7-14 days after the start of the semester, after your financial aid has been disbursed and your student account bill has been paid.
Do I have to pay back my financial aid?
You do not have to repay grants or scholarships. However, loans must be repaid, usually after you graduate or drop below half-time enrollment. The repayment terms vary depending on the loan type. Work-study earnings are considered income and do not need to be repaid.
What is a Direct Loan Entrance Interview?
If you are a first-time borrower of a Federal Direct Loan, you’re required to complete Direct Loan Entrance Counseling (also called an Entrance Interview), which explains the terms and conditions of your loan as well as your rights and responsibilities as a borrower. The Entrance Interview takes about 20 minutes to complete online at the U.S. Department of Education’s website: https://studentaid.gov/entrance-counseling/
What happens if I cannot pay my tuition bill on time?
If you are unable to pay your tuition bill on time, contact your financial aid or student accounts counselor immediately. D’Youville offers flexible payment plans which allow you to pay in installments. You can also discuss other options to avoid potential late fees, holds, and deregistration of classes
Can I receive financial aid if I am a part-time student?
Yes, a student may still be eligible for financial aid as a part-time student. However, eligibility may be reduced based on enrollment status. For example, full-time students generally receive more financial aid than part-time students. Be sure to check with your financial aid counselor for more specific details.
Do I need to apply for financial aid every year?
Yes, you need to submit a FAFSA every year to be considered for financial aid. Financial circumstances and eligibility can change annually, so it is important to keep your information up to date.
How will I receive my financial aid?
Financial aid is typically disbursed directly to a student’s account at the beginning of each semester (after the drop/add period). If the financial aid exceeds tuition and fees, a student may receive a refund for the difference. Refunds can be issued via direct deposit or check.
What should I do if my financial situation changes after I submit the FAFSA?
If a student’s financial situation changes after submitting the FAFSA, they should contact their financial aid counselor. They may be able to adjust the financial aid package based on the updated circumstances. This could include a reduction in income, a job loss, or other unexpected financial hardships.
How can I apply for scholarships outside of D’Youville’s merit-based?
Students have confirmed their enrollment (e.g. make a deposit) can search for outside scholarships using Scholarship Universe: https://dyu.scholarshipuniverse.com/
What is the cost of attendance?
The cost of attendance (COA) is the total cost of attending D’Youville for one year and includes: tuition, fees, room and board, books and supplies, transportation, and personal expenses. The COA is used to determine your financial aid eligibility.
Do I have to accept all the aid offered to me?
No, you do not have to accept the full amount of financial aid offered. You can choose to only accept certain types of aid or reduce the amount of loans you are offered.
What are direct costs vs. indirect costs?
Direct costs are the estimated charges you will be billed for during that academic year. Indirect costs are additional costs to consider as part of your educational experience that you are not directly billed for by the university.
What happens if I need to drop a course or withdraw completely?
If a student drops a class or withdraws completely, the tuition costs will be reduced based on the date the completed drop/add or withdrawal form is approved by the appropriate D’Youville departmental representatives: https://www.dyu.edu/cost-aid/withdrawal-refunds
How do I maintain my financial aid eligibility?
To maintain your eligibility for financial aid, you must:
- Maintain Satisfactory Academic Progress (SAP): https://www.dyu.edu/cost-aid/scholarships/scholarship-policies
- Enroll at least half-time (at least 6 credits for undergraduate students and 4.5 for graduate students. Graduate students in their dissertation phase may be eligible if registered for 1-dissertation credit).
- Submit the FAFSA annually.
- Comply with any specific requirements from D’Youville for institutional based aid (e.g. merit scholarships).
What happens if a student does not maintain satisfactory academic progress (SAP)?
To remain eligible for financial aid, students must maintain SAP. This includes maintaining a minimum GPA and completing a certain percentage of the courses attempted. If a student does not meet these requirements, they may lose eligibility for financial aid.
Can I use financial aid for a study abroad program?
Yes, you can often use your existing financial aid to study abroad. You will need to work with D’Youville’s Financial Aid and International Student Services Offices to ensure your aid can be applied.
How do I sign up to get my refund electronically?
- Log into Self-Service with your D’Youville email and password https://services.dyc.edu/student/
- Click on Student Finances
- Click on Billing Info/Payment Options
- Click on “Proceed to Processor” (this will take you into the Nelnet site)
- Click on “Manage Refunds” and work through the prompts.
- Click on “Edit Refund Method” and enter banking information
How do I make an online payment?
- Log into Self-Service with your D’Youville email address and password: https://services.dyc.edu/student
- Click on Student Finances
- Click on Billing Info/Payment Options
- Click on “Proceed to Processor” (this will take you to the Nelnet site)
- Click on “Make a Payment”
How do I view my bill?
- Log into Self-Service with your D’Youville email address and password: https://services.dyc.edu/student
- Click on “Student Finance”
- Click on “Account Summary” and choose “Account Activity” (on the bottom right of the screen)